Privacy Policy

1. Who we are

HealthTech, Inc. (“HealthTech”, “we”, “us”), Fort Lauderdale, Florida, United States, operates JamaicaMD (app.jamaicamd.com) and the public directory JamaicaMD.com. We are the data controller for these services.

Privacy requests: [email protected].

This notice covers patients, clinic staff, and listed professionals. Where the Jamaica Data Protection Act applies, we honour those rights. Where UK or EU data protection law applies to a request (including a complaint to the UK Information Commissioner’s Office), we will handle it under those rules to the extent they apply.

2. Information we collect

Account and booking (authenticated app)

• Name, email, phone number, and password
• Address and location you provide
• Appointment details, visit reason, and messages you send to a practice
• Insurance or demographic details only if you choose to provide them for booking
• For providers: professional profile, practice hours, and calendar connection data

Public directory listings

The directory may show a professional’s name, specialty, practice location, listing image, and a practice contact number. Listings may come from claimed accounts, information the practice submits, or publicly available professional practice information. A listing can exist before the named person creates an account.

We intend to publish professional / clinic numbers only — not personal, mobile, home, private, or unlisted numbers, and not numbers used only for identity verification. If a personal number appears, that is an error: tell us and we will suppress it from public pages.

Usage information

• IP address, device, and browser information
• Pages visited, search queries, and referral sources
• Security and fraud-prevention logs

3. How we use information

• Operate search, listings, booking, and clinic tools
• Share booking details with the practice you chose
• Correct or suppress listing data when we receive a valid request
• Send service messages about appointments or your account
• Provide support (including via 247 Portal as a support inbox)
• Secure the platform and comply with law

Legal bases where required: contract (your account or booking), legitimate interests (operating a Jamaica healthcare directory and securing the service), consent (optional marketing or calendar connect), and legal obligation.

4. We do not sell, rent, or abuse your information

We do not sell personal information. We do not rent, trade, barter, or lease it. We do not disclose it to data brokers, list vendors, or advertisers in exchange for money or other valuable consideration. If a privacy law treats “sale” or “sharing” as including certain analytics or advertising cookies, we do not currently run third-party ads on JamaicaMD, and you may still email [email protected] with the subject “Do not sell or share my information.”

We also will not:

• Sell or give listed phone numbers, emails, or addresses to marketers
• Use patient booking details for unrelated marketing to that patient
• Use a listed professional’s contact details to market unrelated products to them
• Allow scraping or bulk export of the directory for commercial resale
• Knowingly let others use a personal or mobile number from a listing for identity verification, banking, SIM swaps, harassment, or fraud
• Sell Google Calendar data or use it for advertising

Service providers (hosting, email, SMS, payments, support) only process data to run JamaicaMD, under contracts that forbid them from selling it or using it for their own marketing. If we discover abuse of listing data, we may block access, report it, and cooperate with a lawful investigation.

5. Directory listings and takedown

Listed professionals (or an authorised practice manager) may request that we remove a personal or mobile number, correct inaccurate professional details, show a different practice number or no number, or review hiding/delisting a profile.

We aim to remove personal or mobile numbers from public JamaicaMD pages within two business days of a valid request. We may verify identity so a competitor cannot wipe a listing, but we will not keep a reported personal number public while we check. Search engines may cache old pages after we update ours.

You may also claim the listing to control what the public sees going forward. Claiming does not require you to keep a personal number on the profile.

6. Sharing

Healthcare providers

When you book, we share information needed for that visit (typically name, contact details, and what you entered about the appointment) with that practice.

Service providers

Hosting, email, SMS, payments, support, and analytics vendors process data under contracts that require protection of the information.

Public directory

Professional listing fields on JamaicaMD.com and public app listing pages are visible to anyone. Patient account data is not published there.

Legal

We may disclose information when required by law, to protect rights and safety, or in connection with a legal claim.

7. Google Calendar (providers)

If a provider connects Google Calendar, we access calendar data solely to sync appointment times they choose to connect. We do not use Google user data to train generalised AI models, serve ads, or sell it. Use of Google user data complies with the Google API Services User Data Policy, including Limited Use. Disconnecting Google Calendar stops further sync.

8. Security

We use technical and organisational measures appropriate to the risk, including encryption in transit, access controls, and monitoring. No method of transmission is completely secure.

9. Your rights

• Access and correction: request a copy of data we hold or ask us to fix it
• Deletion or restriction: ask us to delete or limit processing, subject to legal retention (for example appointment records a clinic must keep)
• Object: object to directory processing or legitimate-interest processing; we will suppress personal numbers on request
• Portability: receive account data you provided, where technically feasible
• Complaints: Jamaica Office of the Information Commissioner; UK ICO where UK GDPR applies

Email [email protected]. Include the listing URL for directory requests.

10. International transfers

Data may be stored or accessed in the United States, Jamaica, and the United Kingdom. We use contractual and technical safeguards appropriate to those transfers.

11. Retention

Account and appointment data is kept while the account is active and as required for clinical, billing, or legal records. Public listing fields remain while the listing is active. Suppressed personal numbers are removed from public pages and are not restored. Privacy requests are retained as needed to demonstrate compliance and prevent republication.

12. Cookies

We use essential cookies to run the service and may use analytics cookies. You can control cookies in your browser; some features may not work if they are blocked.

13. Children

Accounts are intended for users 18 and over, or a parent/guardian acting for a minor. We do not knowingly collect data from children under 13 for the directory.

14. Changes

We may update this policy. The “Last updated” date will change. Material changes will be posted on this page.

15. Contact